Terms & Conditions

1. IDENTITY FROM SELLER

ELANECO (our company), owner of the BerkeyEurope.fr site (the site), is a limited liability company with share capital of 10,000 euros, whose registered office is located at 93 rue de la Barge – 03300 CUSSET, registered with the Cusset Trade and Companies Register under number 801 473 554 (VAT FR 00 801 473 554).

2. APPLICATION DES CONDITIONS GENERALES DE VENTE

The These terms and conditions of sale (T&Cs) are intended to define the relationship between our company and the customer (the customer) for all orders. past on the site. Purchasing through the site implies acceptance of by the customer. By accepting the GTC, the customer declares that the purchase of products through the site is not directly related to and limited to personal use. The customer accepts that the information requested for the purpose of concluding the contract, or to be transmitted by electronic means to the competent electronics. The GCS can be modified at any time and without notice by our changes will then apply to all orders placed with the company. later. The GCS applicable are those in force on the day of the order.

3. COMMANDE

The products offered are those appearing on our company’s website within the limits of the stocks available. If the product is not in stock, the customer has the option of possibility of ordering it with a more precise delivery time. important. If the product is unavailable after payment of the order by the customer will be informed and can either accept it by sending a email confirming new deadline delivery date indicated to him, or be reimbursed if he so requests in the within 14 days. Our offers are subject to availability from the manufacturer. Our offers are only available to customers with a postal address for delivery in metropolitan France and Corsica. The The essential characteristics of the product are indicated in the “product data sheet”. “. Our company may update or improve its data sheets, or withdraw from sale any of its products. products. The photographs are as accurate as possible and are not binding. contractual value and are in no way binding. our company. Any abnormal order, order placed in bad faith, fraud or attempted fraud, incident of payment of the price of an order may result in the deletion and/or deactivation of the customer account concerned and/or refusal of the order.

During the first order on the site (via Internet), the new customer must create an account or not, and is committed to providing complete and accurate registration information.

If an account is created, a username and a password will be requested. Each time you validate an order, you’ll be in In this case, you will be directed to your account, where you will be reminded of the contents of your order. Your order can be modified at any time before validation. The order will be definitively information and the payment of the invoice. validated. The order is confirmed by an automatically generated e-mail. by our site to the e-mail address given when the account was created by the customer.

4. PRICE

Price list listed on the site are shown in euros (€), including VAT and excluding shipping costs. delivery. Transport costs are automatically calculated according to each order. It appears in the order summary before the order is processed. payment. Product prices cannot be changed once your order has been placed. validated.

5. PAIEMENT

Resources The following payment methods are accepted:

5.1 Map bank

For all your credit card payments, the transaction is secured by the SSL encryption technology provided by Stripe. All your contact details payment information is encrypted from your computer to the the bank. This information remains confidential and cannot be seen or copied. used without your knowledge.

5.2 Bank transfer bank

Regulations by bank transfer is accepted. The order will be reserved and processed as soon as receipt of funds in our company’s account. The transfer deadline is usually 2 to 4 days. If you want your order delivered quickly and to reserve your order in stock, we recommend payment by credit card.

Below our bank details to make your transfer:

Bank: Crédit Coopératif
Registered address: 33 Boulevard Berthelot – 63400 Chamalières
Bank code: 42559
Box office: 10,000
Account no. : 08010359020
RIB KEY: 15
IBAN: FR76 4255 9100 0008 0103 5902 015
BIC CODE: CCOPFRPPXXX

Important Please specify your order number in the wording .

5.3 PayPal

Regulations PayPal is accepted.

5.4 Chèque

Only the cheques issued by a French bank are accepted. The order will be processed 2 working days after the cheque has been cashed, subject to availability of funds. The Payment by cheque should be sent to the following address :

Order of check : Elanéco

Address for By post: Elanéco – 93 rue de la Barge – 03300 Cusset.

Important Please write your order number on the back of the cheque.

The goods delivered and invoiced to you will remain the property of our company until full payment has been received.

6. DEADLINE DELIVERY

By default indication, our company will deliver without undue delay and no later than thirty days after validation of the customer’s order. If this delay is exceeded, the customer will be informed by e-mail and will be able, if he wishes, to accept our company’s offer of an extension or cancellation of the contract. by registered letter with acknowledgement of receipt from the 31st day of delay.

The Customer has the option of cancelling the contract under the conditions and as defined in article L. 216-2 of the French Consumer Code.

7. RÉTRACTATION ET RETOUR PRODUIT

In accordance with Article L121-20 of the French Consumer Code, the buyer has a period of fourteen working days from the delivery of their order for exercise its right of withdrawal and thus return the product to our company for exchange or refund without penalty.

For return transport costs, the amount of ten euros will be deducted from the amount to be repaid.

By virtue of of article L221.28
The right of withdrawal cannot be exercised for :
1° The provision of services fully performed before the end of the the performance of which has commenced after the express prior consent of the consumer and expressly waive his right of withdrawal ;
2° Supply of goods or services whose price depends on fluctuations on the financial market beyond the professional’s control and liable to occur during the withdrawal period;
3° Supply of goods made to customer specifications or clearly personalized ;
4° Supply of goods likely to deteriorate or expire quickly ;
5° Supply of goods which have been unsealed by the consumer after the which cannot be returned for reasons of hygiene or safety. health protection ;
6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
7° Supply of alcoholic beverages whose delivery is deferred beyond of thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional’s control;
8° Emergency maintenance or repair work at the customer’s home. and expressly requested by the consumer, within the limit of the replacements and work strictly necessary to respond to the emergency;
9° Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10° Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications ;
11° Concluded at a public auction ;
12° Accommodation services, other than lodging transportation services, car rentals, and the sale of residential or leisure activities that must be provided at a specific date or time. a specific period ;
13° Supply of digital content not provided on a physical medium the performance of which has begun after the consumer’s express prior consent and express waiver of its right of withdrawal.

8. TRANSPORT

Delivery is sent to the address indicated on the order form by the carrier chosen by the customer. All delivery services allow customers to track your parcel using a tracking number. Packages are delivered against signature depending on carrier.

It is to refuse delivery if the package has been damaged, opened or tampered with. reconditioned and, failing that, to enter precise and detailed reservations on the delivery note. Please check the contents immediately of the parcel and to contact our company immediately if a product proves damaged. or missing from the preparation order list. We will recommend that you reiterate your protests and reservations by registered letter to the carrier within three days of receipt, in order to preserve any recourse against the latter (article L133-3 of the French Commercial Code).

If the order is not in conformity with the delivery note due to an error of preparation, it is the customer’s responsibility to inform our company within 7 days. following receipt. A return slip will be sent to him by e-mail in order to return the faulty product to us. Upon receipt, the company will send the product replaced as soon as possible.

9. GUARANTEES

The customer benefits the legal warranty of conformity provided for in article L. 217-4 et seq. of the French Consumer Code and the warranty against hidden defects provided for in article 1641 et seq. of the French Civil Code. The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of issue.
He is also liable for defects in conformity resulting from packaging, assembly instructions or installation the contract or has been carried out under the terms of the contract. responsibility.

The seller is obliged to warranty for hidden defects in the item sold that render it unfit for use. intended use, or which diminish that use to such an extent that the buyer would not have acquired it, or would only have given a lower price, had he known them.

All claims, requests for exchange, repair or refund require the agreement of our company.

The warranty applies to a use for this purpose. Our company cannot be held responsible for defective unit, improper use, misuse of the unit, or incorrect operation of the unit. accident or negligence. This warranty applies only to the original purchaser and is not transferable.

If you have a complaint, please contact our company at the following e-mail address : rf.eporueyekreb@olleh.

10. RÉTRACTATION

In the conditions set out in articles L221-18 et seq. of the Code de la you have 14 days from the date of purchase to cancel your order. the delivery of the good. For orders involving several delivered goods separately, the withdrawal period runs from the day on which the buyer, or a third party other than the carrier and designated by him, physically takes possession of the last property. To exercise your right of withdrawal, you must notify our company of your decision to withdraw by means of a declaration clear. From the date of notification of withdrawal, you have a period of 14 days to return the goods, at your expense, to our company at 93 rue de la barge – 03300 Cusset. The cost of shipping your merchandise, in connection with this withdrawal request, are at your expense.

11. PROTECTION DES DONNEES PERSONELLES

Your data personal information (name, address, telephone number, e-mail address) will not be information about our products and services. services and to deliver goods. This personal data will not be never disclosed to other companies or individuals. We only have the the personal data you have given us, and we use it for the following purposes with the sole aim of serving you better. The information we collect about you on the site may be used for the following purposes:

Register now and open a customer account

Reply to and communicate with you about the site, our products and your needs. orders

Manage your orders

Improving site

Secure the site and the information contained in our systems

Prevent or detect fraud or abuse on the site

You can consult and modify your personal data at any time.
You may notify us if you do not wish to receive any advertising or other communications from us. special offers.
You can unsubscribe directly by letter or e-mail.

12. RIGHTS OWNERSHIP:

By on the site created by our company, which holds all intellectual property rights in the company. you are prohibited from copying, reproducing or downloading any part of the or part of its contents, except with the prior and express authorization of our company.

13. RIGHT APPLICABLE

The present conditions are governed by French law. For all disputes relating to this contract between the seller and the buyer, to Failing amicable agreement between the Parties, the dispute will be submitted to the court of commerce de Cusset.